Privacy Policy

At oollive, we have an important responsibility and commitment regarding the security of our website and the protection of our customers' and visitors' data, your privacy is important to us.

When using the website oollive.com or placing an order through it, the user is transmitting personal data to oollive. For oollive, the privacy and protection of your personal data is very important. In fact, we express our firm commitment to comply with the legislation in force at any given time and this privacy policy (“Privacy Policy”).

Each time you use this website you will be subject to the application of the Privacy Policy and the Cookies Policy in force at any given time, so we suggest that you read these Policies carefully to check whether you agree with their terms.

The oollive website may contain links to websites and services of other companies, which have their own privacy policies, and/or services provided by third parties installed on your device may allow access to information contained therein. We recommend that you carefully read the privacy policies of such third parties, as we are not responsible for the practices or content of their privacy policies.

oollive reserves the right to modify the Privacy Policy in accordance with new legislative and/or regulatory requirements, for security reasons or for the purpose of adapting said policy to the instructions of the supervisory authorities regarding data protection.

Whenever a change is made to the Privacy Policy, the user will be informed of the changes via the website or, if appropriate, via a communication, and will be asked to renew consent to the text of the Privacy Policy. oollive will not supply goods/provide services to you until the user accepts the changes to the Privacy Policy.

  1. Who is responsible for processing your data?

The person responsible for processing personal data is oollive, with headquarters at Avenida Paulo Felisberto, Edificio Ponta do Sol loja, Barcelos.

The user may contact us at the following email address: info@oollive.com.

  1. What data do we collect from our customers, how do we use it and on what grounds?

oollive collects different types of personal data for different purposes, as explained below. In any case, we emphasize that we do not intentionally collect personal information from minors under the age of 18. If we detect that we have unintentionally collected personal information from minors under the age of 18, we will take the necessary measures to delete the information as quickly as possible, unless we are required by applicable law to retain it.

The purposes of processing personal data are as follows:

  1. Provision of products and services: oollive may use your personal data when necessary to perform the contract concluded between you and oollive and to identify you. We may also use your Personal Data to prevent and investigate possible misuse of your Personal Data.
    1. If you register as our customer, oollive will collect the following data:
      1. Name;
      2. Email address;
      3. Address (delivery and billing);
      4. Phone number
      5. Tax Identification Number.
    2. If you do not register as our customer and place your order as a “guest”, oollive, Lda will collect the following data:
      1. Name and surname;
      2. Country;
      3. Address, location and postal code;
      4. Phone number
      5. Email address;
      6. Tax Identification Number.
    4. Development of products and services : oollive may use your personal data to develop its products and services. However, we will predominantly use aggregated data and statistical information for this purpose. oollive keeps track of the pages our customers visit within the website to determine which services/products are most requested.

In this case, information is collected relating to the computer or device (including mobile devices) you use to access it, namely your IP address, the website through which you accessed ours, the type and language of your browser, operating system, cookies, the country from which you are accessing, reference and exit pages, URL, platform type, the number of clicks made, domain names, landing pages, pages visited and the order in which you visited them, the time spent on a particular page, the date and time you accessed our website, access errors and other similar information that your browser sends us.

  1. Communication: oollive may use your personal data to communicate with you, in particular, to send you news related to our products or services, or to provide you with assistance in aspects related to customer support, in particular to respond to and process user requests through customer service channels, as well as to monitor the quality of our service.

In this case, your full name, email address and telephone number are collected.

  1. Marketing: oollive may use your personal data, including purchasing and browsing behaviour, for opinion research and marketing purposes, in particular to inform you of our campaigns, promotions, new products and services, birthday offers and newsletters (if you authorise subscription), which we will do by sending you e-mails, or for research purposes, in particular market research. The marketing messages we send you will be personalised and adapted to your personal preferences and interests in accordance with the consent given to oollive for their use.

Subscribing to the oollive newsletter may involve the use of personal data in order to carry out personalized advertising of our products and services available to the user via email or any other electronic or third-party means.

You can unsubscribe from the newsletter at any time by following the information we provide for this purpose in each communication.

oollive may use data that has been identified based on your personal and behavioral preferences, which we collect from your interactions with us, whether through the website, helpline, or from the use of products, to send you personalized offers. In this case, the following personal data will be collected: email, first name, last name, date of birth, country, language, items you have added to your shopping cart, pages visited, items viewed and/or purchased. The processing of data for the purpose of creating profiles and market studies is based on oollive's legitimate interest. To this end, oollive has considered the interests and rights of the interested parties, and the measures adopted by the controller to comply with its general obligations in terms of proportionality and transparency, and has concluded that:

  1. a) the impact on people's fundamental rights and freedoms and guarantees is reduced;
  2. b) such processing can be reasonably foreseen by the interested party;
  3. c) the processing of data for the above purposes does not give rise to exclusion, discrimination, defamation or situations that put the owner's reputation and/or negotiating power at risk.

If you consider that said processing may generate some type of emotional repercussion, you can exercise the right of access and/or opposition, as well as voluntarily exclude yourself without the need for justification.

We inform you that you can limit this purpose by exercising your right to object by writing an email to info@oollive.com.

For oollive, valuing the human side of its customer relationship is fundamental. Although oollive uses your data to create profiles, such data processing is only used for the marketing purposes mentioned above, and therefore oollive will not make automated decisions under any circumstances, including through the definition of profiles.

  1. Improving the service provided to the user : the user's purchasing and browsing behavior data related to their purchases, tastes and preferences may be used for analysis purposes, creation of user profiles, market studies, quality surveys and improvement of our interaction with the customer.

With the exception of processing for the purpose of supplying products or services (processing necessary for the execution of a contract), sending marketing messages and profiling (processing whose lawful basis is the legitimate interest of oollive), the legal basis for data processing is the consent of users. By using the website, registering or placing an order, and each time there is a change to the Privacy Policy, users expressly accept the collection and processing of their personal data in accordance with the Privacy Policy in force at that time.

The data collected when placing an order are necessary for the purposes of executing the respective contract, so if the holder, in any way, opposes the respective processing, oollive will not be able to fulfill the execution of the contract.

  1. Who are the recipients of your data?

oollive may subcontract other companies to provide certain services, such as electronic payment processing, delivery and logistics services, and tax, legal and accounting advice. In these cases, these third-party companies may need to access certain user information and data. oollive guarantees that, in such cases, these third parties will have limited access to user information, restricted solely to the data necessary to perform the contracted tasks and that a contract has been signed between the parties regulating the protection of personal data, whereby these third-party companies undertake not to disclose the data in any way, nor to use it for purposes other than the provision of the contracted services.

Likewise, oollive may communicate your personal data when so determined by law, within the scope of a legal process or within the scope of investigations into suspicious activities.

If you are logged into a social network during your visit to our website or if you are interacting through one of the aforementioned social plugins, the social network may include this information in your profile on said social network, in accordance with your privacy settings. If you wish to avoid this type of data transfer, log out of your account on the social network before entering our website or change your privacy settings whenever possible. We recommend that you read the privacy policies of the social networks you use to obtain detailed information about the collection and transfer of personal information, to learn about your rights and which privacy settings are appropriate for your profile that you should select.

  1. Where do we store your data?

oollive stores the personal data you provide to us on servers that are located in a secure environment, protected from unauthorized access, use or disclosure. When personal information (such as credit card number) is provided on the payment web page, it is protected by encryption using the Secure Socket Layer (SSL) protocol.

We adopt the necessary and appropriate technical, electronic and organizational procedures to guarantee the security of your personal data and to prevent its loss, misuse or improper access.

We would like to point out that we will only process your data for the purposes for which it was collected, under the terms set out in this Privacy Policy. We frequently review our data collection, storage and processing policies to ensure that we only collect, store and process information that is essential to providing or improving our services.

We adopt appropriate procedures to ensure that your information is accurate, complete and current, but it is up to you to update or correct your personal information when necessary.

Since personal data is collected on an open network (internet), it may eventually circulate on the network without security conditions and may be viewed and/or used by third parties not authorized for this purpose, despite appropriate security measures having been taken against accidental or unauthorized destruction and accidental loss and also against unauthorized access, modification or dissemination.

  1. How long do we store your data?

We only keep your personal data for as long as necessary to achieve the purpose for which we collected it, to respond to your needs, to requests you make to us, or to comply with our legal obligations.

To determine the period for which we retain your data, we use the criteria set out below. If several criteria apply simultaneously, we will retain your personal data according to the criterion that involves retaining your personal data for the longest period of time.

  1. When you purchase products and services, we will keep your personal data for the duration of our commercial relationship, including any complaints that may arise, as well as for a period of [10] years after the termination of such relationship, without prejudice to compliance with the legal obligations of the data controller;
  2. When you contact us to ask questions, request information and clarifications, we will keep your personal data for the period of time necessary to resolve your question/provide you with the information and/or clarifications requested;
  3. When you create a customer account, that is, when you register on our website, we will keep your data until you ask us to delete it;
  4. When you have consented to receiving marketing messages, we will retain your personal data for as long as the purpose for which it was collected remains the same or until you unsubscribe or ask us to delete it;
  5. Regarding the use of cookies, we keep them for as long as necessary to achieve their inherent purposes, as detailed in the Cookies Policy;
  6. The period of time provided for in applicable legislation; or
  7. Until the specific purpose applicable to certain data ceases to exist.

We may also retain some of your personal data to the extent necessary to comply with our legal obligations, as well as to administer or enforce our rights, in particular through recourse to judicial or administrative means.

In any of the aforementioned situations, if there is pending legal or administrative proceedings, the data will be kept for the duration of the proceedings and for up to six months after the final decision that may be issued.

Once the above-mentioned storage periods have expired, personal data will be deleted and/or erased in an absolutely secure manner.

  1. What are your rights when you provide us with your data?

Please read and understand your rights. If you have any questions, please contact us at info@oollive.com.

  1. Right to be informed : our customers have the right to obtain clear, transparent and understandable information about how oollive uses their personal data. This is why we are providing you with this Privacy and Cookies Policy.
  2. Right of access : in addition to the right to information, you may access your personal data that we process and store. In such cases, oollive will provide you with a copy of the personal data that is being processed. Furthermore, when you request it by electronic means, the information will be provided in a commonly used electronic format.
  3. Right to rectification : you have the right to rectify your personal data if it is incorrect, out of date or if you wish to complete it. To do so, you can contact us or, alternatively, if you have registered on the website, go to “My Account”.
  4. Right to erasure/right to be forgotten : you can ask us to delete your data, however, please note that this is not an absolute right as we may have legal grounds or other legitimate interests for retaining your personal data.
  5. Right to object, including to direct marketing : You can unsubscribe from the oollive newsletter or opt out of our direct marketing communications at any time, as well as object to the processing of your personal data. The easiest way to do this is by clicking on the “Unsubscribe from list” link in any email or communication we send you, but you can also contact us to do so. You can also object at any time to the creation of your profile and the use of your data for market research.
  6. Right to withdraw your consent to data processing at any time : you may withdraw your consent to data processing when such processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  7. Right to lodge a complaint with the regulatory authority : if you consider that the processing of your personal data carried out by oollive violates the applicable data protection legislation, you may lodge a complaint with the regulatory authority. Do not hesitate to contact us before filing any complaint.
  8. Right to data portability : you have the right to move, copy or transfer data from our database to another.
  9. Right to restriction of processing : you have the right to request restriction of the processing of your data in the following situations: if you contest the accuracy of the data, if the processing is unlawful and you do not want to erase your data but only restrict it, if the data is no longer necessary for oollive but is necessary for the customer or if you have exercised the aforementioned right of objection, during the period of time in which oollive analyses whether or not your legitimate grounds for processing prevail over that right.

To request the exercise of any of the rights listed above, in addition to the forms specifically referred to in the respective paragraphs, you may send a communication addressed to the address identified above in 1. or an email message to the email address also referred to therein, an address that you may also use if you wish to ask us any questions regarding this Privacy Policy.

We remind you that these rights, like any others, must be exercised reasonably and in good faith by their holder. If requests to exercise your rights are manifestly unfounded or excessive, for example, if you request information in an unjustified and repeated manner or abuse the right to receive information, in particular by providing false or misleading information, oollive reserves the right to charge a reasonable fee taking into account the administrative cost of providing information or to not comply with your request.

  1. Warranties and warnings.

The user guarantees that the personal data communicated to oollive are true and accurate and undertakes to notify any change or modification to the same and assumes sole responsibility for losses and damages caused by the erroneous, inaccurate or incomplete communication of the data. The user is expressly warned that by disclosing personal data on public media of oollive such as Facebook, Twitter and Instagram, this information may be seen and used by third parties. oollive does not read any personal communication published on its customers' own websites.

COOKIE POLICY

Cookies are small data files that are installed on the user's computer or any other device when they visit a website and are used to record information about their browsing experience in order to make it easier and more enjoyable. These files are stored on the user's terminal, contain anonymous data and do not harm their computer. They are used to record user preferences, such as the language selected, access data or page personalisation, both during browsing and on future visits.

The web server records and stores only the information usually recorded by the server: the Internet Protocol Address through which the user accessed the Internet; the date and duration of the user's access to the website www.oollive.com; the Internet address of the website from which the user directly accessed the website www.oollive.com.

The information collected on the website www.oollive.com is intended to measure the number of visits to the different pages that make up this website, which will allow oollive to make the website www.oollive.com more useful to its users.

This information is not used by oollive to track or collect any personally identifiable information about visitors, including by linking the IP address to the identity of the computer user, or for any purpose other than that set out in the previous paragraph.

Under Law No. 41/2004 of 18 August, the storage of information and the possibility of accessing information stored on a user's terminal equipment (namely through cookies) are only carried out by oollive if the user has given his/her prior and express consent to the installation of cookies on his/her equipment.

Types and Functions of Cookies

Functional:

These cookies are necessary to be able to navigate the website. They also allow us to remember user preferences, namely the country and language selected to access our website. These cookies are managed by oollive and are described below:

  • User identification: to identify and authenticate the user as well as to save the items added to the basket or favorites list. Saved only during the user session.
  • Session ID: identifies the user's requests during the session, namely the choice of country and language. Stored persistently until the cookies are renewed.
  • User navigation: allows the identification of user navigation, such as login, first page, scroll and click zones. Saved only during the user session.
  • Protocol: Allows switching between domains from non-secure (http) to secure (https) protocols. Saved only during the user session.

Performance:

These cookies allow us to improve the functionality of our website by analyzing its use. In some cases, they help us to improve the speed with which navigation is performed. Not accepting these cookies may result in slower navigation of the website and no recommendations. These cookies allow us to continue to improve our website, to make shopping easier and more enjoyable for the user, and to improve the marketing messages we send to our customers.

Marketing:

These cookies record your product and shopping preferences and help us with our marketing efforts. Additionally, they allow us to share data with our advertisers so that the advertising shown to you is more relevant to your preferences. We work with companies that may collect browsing information from our website and your interaction with our communications and advertisements in order to display personalized advertisements on oollive's behalf. Our website also makes use of retargeting technologies that allow us to show our visitors who have already shown interest in our store and products personalized advertisements, with the products viewed on partner websites. oollive is not responsible for the content or accuracy of third-party websites.

If you block or do not authorize the use of cookies, no cookies will be stored on your device, but the proper functioning of our website is not guaranteed, and the user will not be able to obtain the maximum benefit from the content available on the website, and each time you access the website again, you will always be asked to authorize the use of cookies.

The user has the right to withdraw consent related to this Cookies Policy at any time, by deleting the cookies stored on his/her computer through the configuration options of his/her Internet browser.

You can consult this information for the main Internet browsers at the following addresses:

Chrome: at https://support.google.com/chrome/answer/95647

Explorer: at https://support.microsoft.com//help/278835/how-to-delete-cookie-files-in-internet-explorer

Firefox: at https://support.mozilla.org/

Safari: at https://support.apple.com/kb/ph5042

Finally, if you wish to have greater control over the installation of cookies, you can install programs or add-ons to your browser, known as “ do not track ” tools, which will allow you to choose which cookies you wish to allow.

Any changes to this Cookies Policy will be duly publicized by means of a notice published on the website, and whenever there is any change, you will be asked to expressly accept the Cookies Policy in the amended version.

CHANGES TO THE DOCUMENT

oollive may occasionally change this statement and its Privacy Policy to reflect the company's image and customer feedback. We encourage our customers to periodically review our Privacy Policy to stay up to date on how oollive is protecting your information.

CONTACTS

oollive welcomes your comments regarding this Privacy Policy. If you believe that oollive has not adhered to this statement, please contact us. We will attempt to evaluate your suggestion and respond to you as quickly as possible.